Reservation Executive Job Vacancy at JA Manafaru Maldives

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Nestled in the pristine northern tip of the Maldives, JA Manafaru is a multi award-winning luxury resort that offers guests an exclusive barefoot paradise experience. Surrounded by crystal-clear turquoise waters and powdery white sand beaches, the resort features 84 stunning villas and residences that blend traditional Asian style with contemporary elegance.

Guests at JA Manafaru indulge in world-class amenities, including a unique Asian-style spa and nine bespoke food and beverage venues, each providing distinct culinary delights. The resort prides itself on delivering genuine hospitality, ensuring every visitor experiences personalized service, tranquility, and luxury in one of the world’s most breathtaking island settings.

As a leader in resort careers in the Maldives, JA Manafaru represents the pinnacle of hospitality jobs Maldives with exceptional opportunities for professional growth in a serene and supportive environment.

Job Title and Description: Reservation Executive

JA Manafaru is currently seeking a professional and service-driven Reservation Executive to join its dynamic Reservations team. This is a prime luxury resort job opportunity for candidates passionate about creating exceptional guest experiences.

As the first point of contact for guest reservations, you will be responsible for managing inquiries, securing accurate bookings, and coordinating pre-arrival arrangements to ensure seamless guest satisfaction. Your role will be integral in maximizing occupancy and revenue while maintaining the resort’s renowned high standards of service.

If you are detail-oriented, customer-focused, and enjoy working in a fast-paced, guest-centric environment, this job Maldives position at JA Manafaru could be the perfect fit.

Key Responsibilities

As a Reservation Executive, your core duties will include:

Handling all guest reservation inquiries promptly via phone and email, providing accurate and helpful information.
Managing bookings efficiently and ensuring all reservation details are correctly recorded in the system.
Collaborating with multiple departments, including Front Office and Sales, to optimize occupancy and revenue targets.
Coordinating pre-arrival guest requests and special arrangements to personalize their stay.
Maintaining up-to-date knowledge of room availability, rates, and resort promotions.
Delivering exceptional customer service in line with Forbes and International Five-Star Hotel (IFH) standards.
Managing multiple tasks professionally while ensuring confidentiality of guest information.
Utilizing advanced Microsoft Office skills and operating Property Management Systems (PMS) such as OPERA or Protel for accurate reservation processing.

Qualifications and Skills Required

The ideal candidate for this hospitality job Maldives role should possess the following:

Minimum 2 to 5 years of experience in a similar position at a five-star resort in the Maldives.
Comprehensive knowledge of Forbes and IFH service standards.
Strong interpersonal and communication skills, both verbal and written.
Excellent organizational abilities with attention to detail.
Proficiency in Microsoft Office suite and familiarity with OPERA or Protel PMS systems.
Ability to work effectively in a diverse, multicultural environment.
Professionalism, discretion, and the ability to manage multiple tasks simultaneously.
A genuine passion for delivering high-quality guest service and personalized experiences.

About the Work Environment

Working at JA Manafaru means becoming part of a vibrant and inclusive team committed to excellence in the luxury hospitality industry. The resort fosters a welcoming, fun, and supportive atmosphere where collaboration and mutual respect are core values.

The island’s tranquil natural surroundings provide an idyllic setting to recharge, with amenities including a relaxing swimming pool, a fitness center, and various inclusive team events designed to enhance physical and mental well-being.

Staff enjoy a casual yet professional work environment where career advancement is encouraged and supported. At JA Manafaru, associates are valued and cared for, creating a workplace culture that mirrors the exceptional guest experience the resort is known for.

How to Apply

Ready to embark on an exciting career journey with JA Manafaru? Submit your application today to join this luxury resort’s esteemed Reservations team.

To apply:

Send your updated resume/CV to: careers.mv@jaresorts.com
Include a cover letter highlighting your relevant experience and why you want to work at JA Manafaru.
Please ensure your application reaches us by 30 June 2025.

Join the ranks of one of the Maldives’ premier resorts and take the next step in your resort careers with a world-class team dedicated to exceptional service.