SAii Lagoon Maldives, Curio Collection by Hilton, is seeking a passionate and dynamic professional to join its growing team as a Guest Service Manager (Russian Speaking). As a SAiiLander, you will become an ambassador of the brand, creating unforgettable experiences for guests and working in one of the most prestigious destinations in the world.
About SAii Lagoon Maldives, Curio Collection by Hilton
Nestled in the beautiful Emboodhoo Lagoon in the South Malé Atoll, SAii Lagoon Maldives is an exclusive luxury resort within the prestigious Curio Collection by Hilton. Known for its tranquil atmosphere, world-class amenities, and a commitment to providing unique, personalized guest experiences, SAii Lagoon Maldives offers an unparalleled setting for both guests and employees.
The resort is a tropical paradise featuring spacious, modern overwater and beachfront villas that offer stunning views of the azure waters and surrounding natural beauty. Guests enjoy the ultimate in relaxation with a wide range of facilities, including six exquisite restaurants, multiple bars, a full-service spa, a water sports center, and more.
SAii Lagoon Maldives is part of Hilton’s Curio Collection, which offers a blend of exceptional service, creativity, and individuality, making it one of the most sought-after luxury resort destinations in the Maldives. As part of this extraordinary team, you’ll work in an environment that celebrates creativity, individuality, and a strong commitment to sustainability and excellence in service.
Available Job Position: Guest Service Manager (Russian Speaking)
We are currently seeking an experienced and energetic Guest Service Manager to join our exceptional team at SAii Lagoon Maldives. This role requires a dynamic individual with a passion for hospitality and the ability to engage with our international guests, particularly those who speak Russian. The ideal candidate will have strong leadership skills, excellent communication abilities, and a commitment to creating personalized and memorable experiences for every guest.
Primary Responsibilities:
As a Guest Service Manager, you will play a pivotal role in ensuring an exceptional guest experience by overseeing guest services and managing a team of professionals dedicated to the highest standards of service. Key responsibilities include:
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Guest Interaction:
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Provide exemplary customer service to all guests, ensuring their needs are met promptly and effectively.
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Engage with Russian-speaking guests to ensure their expectations are exceeded throughout their stay, offering personalized recommendations and services.
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Address guest inquiries, concerns, and complaints with professionalism and courtesy, ensuring their satisfaction.
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Team Leadership:
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Lead, motivate, and manage a team of guest service agents and front desk staff, ensuring that all team members uphold the brand's high standards of service.
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Provide training and continuous support to the team, ensuring the delivery of personalized and memorable guest experiences.
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Foster a collaborative, positive work environment where team members feel supported and valued.
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Operational Excellence:
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Ensure smooth and efficient daily operations at the front desk and guest service areas.
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Oversee check-in/check-out procedures, ensuring accuracy and efficiency.
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Maintain high standards of guest service quality, ensuring that the resort is always ready to exceed guest expectations.
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Problem Solving & Decision Making:
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Resolve any guest-related issues promptly and effectively, making decisions that benefit both the guest and the resort.
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Ensure that all guests receive a warm welcome upon arrival and a memorable farewell upon departure.
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Guest Experience Strategy:
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Collaborate with other departments, including housekeeping, food and beverage, and activities, to ensure a seamless guest experience.
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Suggest improvements to enhance guest experiences and drive customer satisfaction.
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Candidate Qualifications:
To be successful in this role, candidates must meet the following qualifications:
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Experience:
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A minimum of 3-4 years of experience in a similar guest service role in a 5-star hotel or luxury resort, with at least 1-2 years in a managerial position.
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Previous experience working in the Maldives or similar luxury resort destinations will be a strong advantage.
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Language Skills:
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Fluency in both English and Russian is essential, with the ability to communicate clearly and effectively with Russian-speaking guests and international visitors.
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Proficiency in additional languages would be an advantage.
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Leadership Skills:
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Strong interpersonal skills with the ability to lead, motivate, and manage a team effectively.
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Excellent decision-making skills and the ability to handle stressful situations with grace.
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A collaborative team player with an eye for detail, focused on delivering excellent guest service.
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Technical Skills:
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Knowledge of hospitality management software, including Opera and Micros, would be a significant advantage.
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Basic proficiency in Microsoft Office Suite and other relevant software.
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Personal Attributes:
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Fun, friendly, and outgoing personality with the ability to engage with guests naturally.
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A passion for creating memorable experiences and building lasting relationships with guests.
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Business acumen, strong guest PR skills, and a personal flair for hospitality.
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Work Environment and Resort Culture
At SAii Lagoon Maldives, we pride ourselves on fostering a work environment that encourages creativity, individuality, and excellence. Our team, known as SAiiLanders, is made up of professionals who share a passion for hospitality and a commitment to delivering exceptional experiences.
As a Guest Service Manager, you will work alongside a dedicated team of professionals in a resort setting that promotes collaboration, respect, and personal growth. You’ll have the opportunity to develop your career while enjoying the idyllic surroundings of the Maldives. Our commitment to service excellence means you’ll work with like-minded colleagues who strive to provide the very best for our guests.
Moreover, SAii Lagoon Maldives is part of Hilton’s Curio Collection, a group of hotels that blends exceptional service, individuality, and an inspiring work environment. By joining our team, you’ll have access to Hilton’s global training programs and career advancement opportunities.
How to Apply
If you are a dynamic and dedicated hospitality professional looking to take the next step in your career, we invite you to apply for the Guest Service Manager (Russian Speaking) position at SAii Lagoon Maldives.
To submit your application:
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Send your updated CV and a recent photograph to careers.lagoon@saiiresorts.com.
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Deadline for applications: Only shortlisted candidates will be contacted.
Discover Your Dream Job at SAii Lagoon Maldives! 🌺
With its luxurious offerings, commitment to outstanding guest service, and unparalleled beauty, SAii Lagoon Maldives offers the perfect setting for professionals looking to elevate their careers in the hospitality industry. Join our team of SAiiLanders and create memorable experiences for guests from around the world. Apply today to be part of our incredible resort team!
