Are you ready to take your hospitality career to the next level in one of the world’s most sought-after travel destinations? Crown & Champa Resorts, a leading name in the Maldives hospitality industry, is looking for a passionate and detail-oriented Reservations Agent to join its exceptional team. If you have strong communication skills, a commitment to customer service excellence, and experience in luxury resort operations, this could be the perfect opportunity for you.
🌟 About Crown & Champa Resorts
Crown & Champa Resorts (CCR) is a distinguished hospitality brand with decades of experience in managing and developing award-winning resorts in the Maldives. The collection includes some of the most iconic names in the country’s tourism industry, offering a range of accommodations from four-star retreats to five-star luxury island resorts.
Each property under the CCR portfolio is uniquely designed to provide unforgettable experiences for guests while embracing the natural beauty and cultural heritage of the Maldives. With a reputation for excellence, sustainability, and innovation, Crown & Champa Resorts has consistently ranked among the top hospitality brands in the region.
With world-class amenities, pristine beaches, turquoise lagoons, and a diverse team of professionals from around the globe, working at a CCR property offers the perfect blend of career growth and paradise living.
🏝️ Position: Reservations Agent
As a Reservations Agent at Crown & Champa Resorts, you will serve as the first point of contact for potential guests. Your role is pivotal in creating a seamless and personalized booking experience, ensuring that every inquiry is handled with professionalism and care. This position is ideal for individuals who thrive in a guest-focused environment, demonstrate organizational precision, and are motivated to contribute to the success of a leading luxury resort brand.
📝 Key Tasks and Responsibilities
In this dynamic and fast-paced role, you will be responsible for a range of essential duties, including:
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Handling Daily Correspondence: Efficiently manage incoming emails and calls from guests, travel partners, and agents. Respond to booking inquiries, provide information, and guide guests through the reservation process with warmth and clarity.
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Processing Bookings and Cancellations: Accurately enter, modify, and cancel reservations in the property management system (Opera). Maintain organized records and ensure every booking detail is correctly logged to avoid discrepancies.
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Knowledge of Accommodation Offerings: Demonstrate a strong understanding of the resort’s room types, their locations, amenities, and special packages. Offer customized recommendations to guests based on their preferences and needs.
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Transportation Coordination: Provide accurate information about transportation services, including domestic flights, seaplanes, and speedboat transfers. Ensure guests are well-informed about arrival and departure logistics.
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Product Knowledge: Stay updated on current promotions, room availability, seasonal packages, and resort activities. Use this knowledge confidently to maximize sales opportunities and enhance guest satisfaction.
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Coordination with Other Departments: Liaise with front office, sales, and operations teams to ensure smooth communication and service delivery related to reservations.
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Maintaining Accuracy and Efficiency: Ensure all reservation-related tasks are executed promptly and accurately while following company policies and procedures.
📌 Required Qualifications & Experience
To be considered for the role of Reservations Agent at Crown & Champa Resorts, candidates must meet the following qualifications and possess relevant experience:
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Minimum Experience: At least 1 year of professional experience in a similar role within a luxury resort environment is required.
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Language Skills: Fluency in written and spoken English is essential. Proficiency in additional languages is considered an advantage, particularly when dealing with international guests.
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Technical Expertise: Strong working knowledge of Opera Property Management System is mandatory. Familiarity with other reservation platforms is a plus.
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Attention to Detail: Excellent organizational and administrative skills with the ability to manage multiple reservations while maintaining accuracy and clarity.
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Customer Service Orientation: A passion for delivering top-notch service with a warm and courteous attitude. Ability to handle sensitive or urgent guest requests professionally.
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Communication Skills: Strong interpersonal communication abilities, both in writing and verbally, are necessary for clear and effective guest engagement.
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Team Collaboration: A positive attitude, reliability, and the ability to work well with colleagues across departments to ensure seamless service delivery.
🌐 Work Environment and Growth Opportunities
Joining Crown & Champa Resorts means becoming part of a legacy of excellence in the Maldives tourism industry. The workplace offers a multicultural and inclusive environment, with team members from diverse backgrounds contributing to a unified goal: delivering exceptional guest experiences.
The Reservations Office plays a central role in guest satisfaction and revenue management. As such, this department is staffed with highly capable professionals and managed with precision. For employees, this means working in an organized, supportive, and performance-driven setting where success is celebrated and professional growth is encouraged.
The role also opens doors to further advancement within the Crown & Champa Resorts network. From cross-training opportunities to internal promotions, CCR is committed to helping team members grow their skills and move forward in their hospitality careers.
✉️ How to Apply
Ready to embark on a rewarding journey with one of the Maldives’ most respected resort brands? Submit your application today to become a part of Crown & Champa Resorts’ dedicated team.
To apply, share your CV with a recent photograph via email to:
📧 jobmaldives@crownandchamparesorts.com
🗓️ Application Deadline: Open until filled. Early applications are encouraged as the position may be filled before the deadline.
