Guest Services Officer Job at Kuredhivaru Resort and Spa Maldives

Kuredhivaru Resort and Spa is a distinguished luxury island retreat located in the pristine Noonu Atoll of the Maldives. Surrounded by crystal-clear lagoons, vibrant coral reefs, and endless ocean views, the resort offers a refined escape where natural beauty meets contemporary island elegance. Known for its overwater villas, exceptional dining concepts, and immersive wellness experiences, Kuredhivaru delivers a truly memorable stay for travelers seeking both relaxation and adventure.

As part of the globally respected Accor and Ennismore portfolio, Kuredhivaru Resort and Spa upholds world-class hospitality standards while celebrating the authentic charm of the Maldives. Guests enjoy personalized service, curated experiences, and a welcoming atmosphere that reflects the heart of Maldivian hospitality. For professionals seeking a long-term job Maldives opportunity, the resort provides an ideal platform to grow within a leading luxury hospitality brand.

Job Titles and Description

Kuredhivaru Resort and Spa is currently inviting applications for the position of Guest Services Officer. This role is essential in shaping the guest journey from arrival to departure, ensuring that every interaction reflects the resort’s commitment to excellence.

The Guest Services Officer acts as a key point of contact for guests, delivering professional, warm, and efficient service throughout their stay. This is an excellent opportunity for hospitality professionals looking to advance their resort careers within a prestigious luxury resort environment in the Maldives.

Key Responsibilities

The selected candidate will be responsible for providing exceptional guest service while supporting front office operations. Key responsibilities include:

  • Welcoming and assisting guests upon arrival and throughout their stay.
  • Handling check-in and check-out procedures efficiently and professionally.
  • Responding promptly to guest inquiries, requests, and concerns to ensure high satisfaction.
  • Maintaining accurate guest records and processing payments using the property management system.
  • Ensuring a warm, courteous, and personalized guest experience at all times.
  • Coordinating closely with other departments to ensure seamless guest services and daily operations.

Qualifications and Skills Required

Candidates applying for the Guest Services Officer position should meet the following requirements:

  • Minimum of 2 years’ experience in a similar role within an international luxury brand. Maldives resort experience is preferred.
  • Proficiency in English is mandatory; additional language skills are an advantage.
  • Strong customer service mindset with excellent communication and interpersonal abilities.
  • High attention to detail with the ability to multitask in a fast-paced environment.
  • Strong multicultural awareness and the ability to work effectively with diverse teams and guests.
  • Professional appearance, positive attitude, and friendly demeanor.

About the Work Environment

Working at Kuredhivaru Resort and Spa means becoming part of a passionate and professional team dedicated to delivering outstanding guest experiences. The island work environment promotes collaboration, respect, and continuous learning, making it an ideal setting for those pursuing hospitality jobs Maldives.

Team members enjoy a supportive workplace culture, access to training and development programs, and the opportunity to build a global career within Accor. Life on the island offers a unique balance of professional growth and natural tranquility, allowing employees to thrive both personally and professionally in a true luxury resort job setting.

Why Work for Accor

  • Employee benefit card offering discounted rates at Accor hotels worldwide.
  • Continuous learning and talent development through Accor’s training programs.
  • Opportunities for career growth within the property and across the global Accor network.
  • Ability to contribute to local communities and sustainability initiatives.

How to Apply

Interested candidates who meet the above criteria and are eager to build a successful career in the Maldives are encouraged to apply. Please submit the following documents:

  • Updated CV or resume
  • Recent photograph
  • Copy of passport
  • Relevant educational and professional certificates

Application Email: ali.nafih@ennismore.com

Contact Person: Ali Nafih, People & Culture Manager

Please note that only shortlisted candidates will be contacted.

Guest Services Officer Job at Kuredhivaru Resort and Spa Maldives