Front Office Manager Job Opening at Milaidhoo Maldives
About Milaidhoo Maldives
Located in the breathtaking Baa Atoll UNESCO Biosphere Reserve, Milaidhoo Maldives is an intimate, boutique luxury resort offering an authentic Maldivian experience. Since its grand opening in November 2016, Milaidhoo has redefined barefoot luxury with a curated collection of 50 elegant villas designed for serenity, seclusion, and sophistication.
Just 126km northwest of Malé, the island resort is a scenic seaplane journey away, offering guests uninterrupted views of turquoise lagoons, white-sand beaches, and vibrant coral reefs. Guests visiting Milaidhoo enjoy unparalleled privacy, personalized service, gourmet dining, and unforgettable excursions — including access to Hanifaru Bay, one of the world’s top destinations for manta ray sightings.
A proud member of the Small Luxury Hotels of the World, Milaidhoo is where timeless natural beauty meets modern, eco-conscious luxury. It is more than a resort — it is a sanctuary for travelers seeking tranquility, authenticity, and refined service.
Job Title: Front Office Manager
Join the Milaidhoo family and lead our guest experience team
We are currently seeking a passionate and experienced Front Office Manager to join our award-winning team at Milaidhoo Maldives. This is an exciting opportunity for an individual with a strong leadership background in luxury hospitality to make a lasting impact in one of the Maldives’ most celebrated boutique resorts.
As the Front Office Manager, you will lead the front-of-house operations, ensuring that every guest receives a seamless, warm, and personalized welcome from arrival to departure. The ideal candidate is a proactive leader with a proven track record of managing multicultural teams, enhancing guest satisfaction, and embodying the highest standards of service.
This is more than a job in the Maldives — it’s an opportunity to grow your career with one of the region’s most admired resort brands.
Key Responsibilities
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Supervise and manage all front office operations, including reception, concierge, guest relations, and the butler team.
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Uphold and elevate the resort’s service standards through consistent leadership and coaching.
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Ensure smooth and efficient check-in and check-out processes while maintaining accurate guest records.
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Handle guest feedback, complaints, and special requests with professionalism and empathy.
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Collaborate with other departments to deliver a unified and memorable guest experience.
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Manage team scheduling, training, and performance evaluations.
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Drive departmental KPIs including guest satisfaction scores and service excellence benchmarks.
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Maintain the integrity of Opera PMS and ensure team members are well-trained in its functions.
Qualifications and Skills Required
To be successful in this leadership role, applicants should meet the following criteria:
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Minimum 3 years of experience in a similar managerial position at a 5-star luxury resort.
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Prior experience overseeing butler or guest relations teams.
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A Bachelor’s degree in Hospitality Management or a related field.
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Strong command of Opera Property Management System (PMS).
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Outstanding communication and interpersonal skills, with a natural ability to inspire and lead a culturally diverse team.
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A guest-centric mindset with a passion for delivering unique, memorable experiences.
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Proactive, organized, and capable of multi-tasking in a high-paced resort environment.
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Forward-thinking with an innovative approach to hospitality operations.
About the Work Environment
Working at Milaidhoo Maldives offers a rewarding experience surrounded by one of the world’s most pristine environments. Our team culture is rooted in respect, inclusivity, and excellence. As a member of the Milaidhoo family, you'll live and work in a close-knit island community that values collaboration, creativity, and continuous growth.
The island resort environment provides opportunities for team bonding, professional development, and a balanced lifestyle. Staff enjoy high standards of accommodation, regular training programs, and a supportive leadership team that is committed to nurturing individual talent. For those pursuing hospitality careers in the Maldives, Milaidhoo offers the perfect blend of personal and professional enrichment.
How to Apply
Are you ready to take your resort career to the next level at one of the Maldives' luxury boutique resorts?
📩 Apply Now by sending the following documents:
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Updated Curriculum Vitae (CV)
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A cover letter expressing your motivation and suitability for the role
📨 Email your application to: careers@milaidhoo.com
📅 Application Deadline: Applications will be accepted until the position is filled. Early submissions are encouraged.
Don't miss this opportunity to be part of something exceptional.
Join Milaidhoo Maldives and help us continue to deliver the unparalleled guest experiences that define our resort.
