Guest Service Manager Job Opening at CROSSROADS Maldives
Are you looking for a luxury resort job in the Maldives where you can grow your career and create unforgettable guest experiences? SAii Lagoon Maldives, part of the iconic CROSSROADS Maldives development, is offering an exciting opportunity for a Russian-speaking Guest Service Manager to join its vibrant and professional hospitality team.
This is your chance to be part of a world-class resort destination and a brand known for its warmth, creativity, and heartfelt service.
About SAii Lagoon Maldives – Curio Collection by Hilton
Nestled in the enchanting CROSSROADS Maldives, just a 15-minute speedboat ride from Velana International Airport, SAii Lagoon Maldives is a five-star lifestyle resort offering unparalleled experiences in a tropical setting. The resort is part of the Curio Collection by Hilton, known globally for its distinctive charm and high service standards.
Surrounded by white sandy beaches, turquoise lagoons, and lush greenery, SAii Lagoon blends playful luxury with natural beauty. Guests are treated to personalized service, diverse dining venues, and access to The Marina @ CROSSROADS – a bustling hub of restaurants, wellness centers, entertainment, and retail outlets.
SAii Lagoon is more than a resort – it's a community. The people, called SAiiLanders, are passionate, energetic, and dedicated to delivering memorable experiences. Working here is an invitation to grow, explore, and make your mark in the hospitality jobs Maldives scene.
Job Title: Guest Service Manager (Russian Speaking)
SAii Lagoon Maldives is seeking a dynamic and experienced Guest Service Manager who is fluent in both English and Russian. This is a front-line leadership position designed for a hospitality professional who understands luxury service and thrives in a multicultural, fast-paced resort environment.
As the Guest Service Manager, you will act as a key liaison between guests and departments, ensuring every guest receives attentive, customized service throughout their stay. You will lead and inspire a team to uphold our service philosophy and manage the day-to-day guest relations with efficiency, professionalism, and warmth.
Key Responsibilities
-
Lead and supervise the Guest Services team to ensure exceptional delivery of resort experiences
-
Serve as the main point of contact for Russian-speaking guests, handling requests, feedback, and VIP services
-
Resolve guest concerns efficiently and empathetically, maintaining brand reputation and satisfaction levels
-
Coordinate with all departments to ensure smooth and personalized guest journeys
-
Support check-in and check-out procedures and ensure accurate guest billing
-
Monitor guest feedback and take proactive steps to improve service quality
-
Handle guest communications, preferences, and loyalty memberships effectively
-
Maintain a strong presence in the lobby and key areas to foster guest engagement
Qualifications and Skills Required
To thrive in this role and contribute to the legacy of resort careers in the Maldives, candidates should possess:
-
A minimum of 3–4 years of progressive experience in a similar leadership role at a 5-star hotel or luxury resort
-
Fluency in Russian and English (spoken and written) is essential
-
Strong interpersonal and leadership skills, with a problem-solving mindset
-
A fun, friendly, and outgoing personality with natural charm
-
Proven ability to multitask in a fast-paced environment
-
Familiarity with Opera and Micros systems is an advantage
-
Prior experience working in the Maldives hospitality sector is preferred
-
A passion for creating memorable guest moments and nurturing a guest-first culture
About the Work Environment at CROSSROADS Maldives
Working at SAii Lagoon Maldives means becoming part of the CROSSROADS Maldives family — the region’s first and only fully integrated multi-island leisure destination. Here, every day is an opportunity to connect with colleagues from around the world, grow your skillset, and immerse yourself in a culture of creativity and excellence.
The work culture is collaborative, inclusive, and energetic. You’ll live on a beautiful island surrounded by natural beauty, yet enjoy access to modern infrastructure, recreational areas, and international-standard facilities.
Whether you’re advancing your hospitality career or seeking a new adventure, this is more than a job in Maldives — it’s a lifestyle opportunity that offers purpose, balance, and professional growth.
How to Apply
If you’re ready to take the next step in your resort career, we’d love to hear from you.
📩 Email your updated CV to: careers.lagoon@saiiresorts.com
🌐 Visit: www.SAiiLagoonMaldives.com
📅 Application Deadline: Only shortlisted candidates will be contacted; early applications are encouraged.
Join us at SAii Lagoon Maldives, where every team member is a storyteller, every day brings new possibilities, and every guest leaves with memories that last a lifetime.
Start your journey today – this is more than a luxury resort job; it’s where your hospitality dreams come alive.
