Guest Relations Officer Job Vacancy at Raffles Maldives Meradho
About Raffles Maldives Meradhoo
Located in the untouched and breathtaking Gaafu Alifu Atoll, Raffles Maldives Meradhoo offers a truly unique and refined experience for travelers seeking privacy, exclusivity, and the legendary Raffles service in the middle of the Indian Ocean. This award-winning resort is known for its exceptional blend of traditional Maldivian charm and luxurious hospitality, bringing together natural beauty and world-class elegance.
The resort consists of just 38 beachfront and overwater villas and residences, each with private pools and personalized butler service, allowing guests to experience true tranquility in a secluded paradise. The two islands that form the resort—the Main Island and Overwater Island—are connected by a traditional Maldivian dhoni boat and surrounded by one of the most vibrant house reefs in the country.
Guests at Raffles Maldives enjoy a fine selection of dining experiences, including Thari, an all-day dining restaurant on the main island, Yuzu, a Peruvian-Japanese fusion restaurant overwater, and the iconic Long Bar, offering curated drinks with panoramic ocean views. The resort also boasts a world-class spa, private dive center, and tailor-made excursions that capture the magic of the Maldives.
With its personalized service, peaceful surroundings, and refined atmosphere, Raffles Maldives Meradhoo represents the pinnacle of luxury island living. Working here means being part of a team that is dedicated to excellence, where every day presents a chance to make a meaningful impact and create unforgettable moments for guests.
Position Available: Guest Relations Officer
As part of our dedication to providing warm, intuitive, and highly personalized service, we are seeking a Guest Relations Officer to join our Front Office team.
This role is ideal for a highly motivated individual with a passion for luxury hospitality, exceptional communication skills, and a genuine desire to ensure each guest enjoys a flawless experience from arrival to departure.
What You Will Be Doing:
In this important frontline role, you will act as the face and voice of Raffles Maldives, ensuring every guest feels welcomed, understood, and cared for. You will:
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Deliver seamless and personalized service in every guest interaction, reflecting the legendary standards of the Raffles brand.
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Maintain ongoing communication with guests to anticipate their needs, offer recommendations, and ensure satisfaction throughout their stay.
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Manage guest inquiries, complaints, and requests with professionalism, discretion, and care, ensuring prompt resolutions and personalized responses.
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Update and maintain guest profiles, preferences, and stay history in the resort’s systems to enable bespoke service delivery.
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Serve as a resort concierge and call center agent, assisting with reservations, island information, special requests, and travel arrangements.
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Coordinate domestic flight and boat transfer arrangements, ensuring that all logistical details are efficiently and accurately handled.
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Support Front Office administrators with day-to-day operations, including check-ins, check-outs, and front desk guest engagement.
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Actively communicate with all departments to ensure a smooth and coordinated guest experience from start to finish.
Your Experience and Skills Include:
We are looking for a driven and detail-oriented professional who meets the following criteria:
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Previous experience in guest relations or front office roles within a luxury hotel, resort, or fine dining environment is required.
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Ability to thrive in a remote island setting, where adaptability, flexibility, and a positive attitude are key to success.
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Fluency in English and Dhivehi is essential. Additional language skills are a strong advantage.
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Exceptional interpersonal and communication skills, with the ability to handle sensitive situations gracefully.
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High attention to detail and motivation to consistently deliver impeccable service.
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Ability to work well under pressure, multi-task effectively, and remain calm in high-stress situations.
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Strong computer literacy, with working knowledge of MS Word, Excel, and Opera Property Management System (PMS).
Living and Working at Raffles Maldives Meradhoo
Working at Raffles Maldives Meradhoo means embracing a lifestyle unlike any other. While island life may be quiet and remote, it offers a rare opportunity to immerse yourself in nature, build lasting friendships, and gain invaluable international hospitality experience.
As an employee, you’ll be part of a tight-knit team in a culturally diverse workplace, sharing a strong sense of purpose, community, and passion for service. Days begin with ocean sunrises and end with starlit skies—offering tranquility, a healthy lifestyle, and space for personal and professional growth.
You’ll gain exposure to the luxury hospitality industry at one of the most iconic names in the world—Raffles, part of the Accor Group, a leading global hospitality company with over 5,400 properties worldwide. This opens up exciting prospects for long-term career growth, cross-property opportunities, and international development.
How to Apply
We invite qualified candidates who are enthusiastic about luxury hospitality and eager to contribute to an extraordinary resort experience to apply for the Guest Relations Officer position.
🔗 Job Reference: RMM-020S
📧 Send your CV and a recent passport-size photo to: Career-Maldives@raffles.com
We encourage early applications, as shortlisting will begin immediately.
Begin your career journey with Raffles Maldives Meradhoo—where every day is an opportunity to make a lasting impression.
