Guest Service Manager Job Vacancy at OZEN LIFE Maadhoo
Join Our Team at The OZEN Collection – A World of Refined Elegance
The OZEN Collection, part of the prestigious Atmosphere Core, is renowned for creating a world of exceptional luxury and hospitality. Situated in the idyllic Maldives, the OZEN Collection offers a serene blend of natural beauty and contemporary elegance, making it a top-tier destination for both guests and career professionals. At The OZEN Collection, we are not just a luxury resort, but a dynamic environment where employees—known as OZENERS—are given the opportunity to develop, thrive, and lead within the hospitality industry.
We Are Looking For a Guest Service Manager
The OZEN Collection is seeking an experienced Guest Service Manager to join our exceptional team. This role offers the opportunity to showcase your leadership skills while ensuring a world-class guest experience. The ideal candidate will possess an in-depth understanding of luxury hospitality operations and a passion for delivering exceptional service.
Key Responsibilities of the Guest Service Manager:
- Oversee daily front office operations, ensuring all guests receive a warm, personalized experience.
- Coordinate high-profile guest movements, addressing special requests and ensuring every detail is attended to.
- Manage a team of guest service associates, providing leadership, guidance, and mentorship to maintain high standards of service.
- Ensure smooth operational processes through expert knowledge of Opera PMS, Micros Material Control, and other relevant software tools.
- Collaborate with other departments, ensuring communication and coordination for seamless guest experiences.
- Handle guest feedback, resolve issues, and ensure consistent high-level service standards are upheld.
What We’re Looking For:
- Bachelor’s Degree in Hospitality or a related field.
- 5-7 years of experience in Front Office or Guest Services at a 5-star luxury resort or hotel, with a preference for prior experience in the Maldives or with international luxury brands.
- Proven experience handling busy operations and high-profile guest movements, focusing on delivering niche and luxury experiences.
- Expertise in Opera PMS, Micros Material Control, and standard office software (e.g., MS Office).
- Strong leadership and management skills, with excellent organizational and multitasking abilities.
- A passionate, team-oriented attitude, with strong interpersonal communication skills.
- Proficiency in English; additional languages are a plus.
If you are passionate about hospitality and seek an opportunity to develop your skills in an exciting, fast-paced environment, we would love to hear from you. Please submit your application, including an up-to-date CV and supporting documents, to careers@ozen-maadhoo.com before January 7, 2025.
Why Join The OZEN Collection?
A Dynamic Environment for Growth
The OZEN Collection thrives on progressive thinking, innovation, and an unwavering commitment to providing a top-tier guest experience. As part of the Atmosphere Core, we offer our staff members ample opportunities to grow professionally, while maintaining a healthy work-life balance. We believe in fostering an enriching environment where our team members—OZENERS—can reach their full potential. The OZEN Collection is not just about providing guests with luxury stays, but about creating an environment where employees can develop their skills and career in the hospitality industry.
A Prestigious Brand
As part of the Atmosphere Core, an award-winning hospitality brand, The OZEN Collection enjoys a prominent reputation for its dedication to quality, luxury, and impeccable service. Our resorts in the Maldives are known for their seamless blend of sustainability, innovative design, and Maldivian cultural authenticity, offering guests unparalleled luxury and service. Whether it’s the fine dining, personalized guest experiences, or the elegant accommodations, The OZEN Collection has become synonymous with luxury hospitality.
World-Class Facilities
At The OZEN Collection, our resorts offer a unique blend of modern design and natural surroundings. Our private island resorts are designed to provide a tranquil retreat for guests seeking the ultimate in luxury and relaxation. The resorts are equipped with spacious villas that feature state-of-the-art amenities, while maintaining a strong connection to the stunning tropical environment. Guests can enjoy the pristine white sandy beaches, vibrant coral reefs, and sparkling turquoise lagoons that surround our resorts.
Our facilities go beyond just luxurious accommodations. From world-class spas and wellness centers to fine dining restaurants serving international cuisine, every detail has been carefully curated to offer guests an unforgettable experience. Our resorts also provide guests with various activities, including water sports, diving, and excursions that immerse them in the natural beauty of the Maldives.
Supportive Work Environment
We pride ourselves on the team-oriented, supportive work environment we’ve cultivated. At The OZEN Collection, we believe in nurturing talent and providing a space where creativity, passion, and commitment thrive. Our leadership team provides continuous guidance and mentorship to help OZENERS grow within their roles. We encourage innovation and empower our team members to bring their ideas to life, contributing to the ongoing success of our resorts.
Moreover, we believe that work should never be at the expense of personal well-being. As such, we maintain a work-life balance that allows employees to enjoy the natural beauty of the Maldives while excelling in their roles. Whether it’s through team-building activities, professional development opportunities, or access to wellness programs, we support our staff in every aspect of their careers and lives.
Competitive Compensation and Benefits
At The OZEN Collection, we understand that our employees are our greatest asset. That’s why we offer competitive salaries and benefits that reflect the luxury nature of the brand and the commitment of our team members. Along with your competitive salary, you will have access to benefits such as healthcare, housing allowances, transportation, and training and development programs.
Submit Your Application Today
The opportunity to work at The OZEN Collection is not just a job; it’s a chance to join a prestigious brand in an exceptional location while developing your career in the luxury hospitality industry. If you’re ready to contribute to a team that values innovation, excellence, and service, we encourage you to apply now.
Apply by sending your updated CV and supporting documents to careers@ozen-maadhoo.com before January 7, 2025.
Only shortlisted candidates will be contacted for further steps in the hiring process.
