OBLU XPERIENCE Ailafushi, located in the stunning Maldives, offers a vibrant and relaxed island experience where guests can enjoy breathtaking ocean views, stylish accommodations, and a lively evening atmosphere featuring live music and dancing. Known locally as "family island" in Dhivehi, OBLU XPERIENCE Ailafushi combines contemporary luxury with authentic Maldivian charm, creating memorable experiences for every visitor. From comfortable ocean-view rooms and villas to engaging activities and exceptional dining, the resort ensures a holistic and exciting stay for its guests.
Joining OBLU XPERIENCE Ailafushi means becoming part of a professional, dynamic team where your skills are valued, and your career can flourish in one of the world’s most desirable hospitality destinations. Team members enjoy a supportive environment that fosters growth, collaboration, and excellence in service.
Job Title and Description
OBLU XPERIENCE Ailafushi is seeking a motivated Communication Agent (Local) to join our team. This role is ideal for candidates with a passion for guest service and effective communication, ensuring that all guest inquiries and interactions are handled professionally and courteously. As a Communication Agent, you will be the first point of contact for guests seeking assistance, making a positive and lasting impression on everyone who visits the resort.
Key Responsibilities
- Handle guest inquiries via telephone, email, and other communication channels professionally and courteously.
- Provide clear, confident, and effective communication to guests, colleagues, and management.
- Maintain accurate records of messages, requests, and follow-ups in accordance with resort procedures.
- Assist with front office, call center, and guest service support as needed.
- Manage multiple tasks and prioritize effectively in a fast-paced environment.
- Ensure high standards of service are maintained at all times, contributing to a positive guest experience.
- Work flexibly on shifts including nights, weekends, and public holidays.
Qualifications and Skills Required
- Previous experience in guest service, front office, call center, or other communication-based roles, preferably in a hotel or resort.
- Excellent verbal and written communication skills in English; additional languages are an advantage.
- Strong telephone etiquette and professional demeanor.
- Good organizational and multitasking abilities.
- Basic computer proficiency, including MS Office; knowledge of hotel PMS systems is a plus.
- Ability to remain calm, polite, and professional under pressure.
- Attention to detail and accuracy in message handling and follow-up.
- Commitment to delivering exceptional service and maintaining high hospitality standards.
About the Work Environment
Working at OBLU XPERIENCE Ailafushi means being part of a vibrant, friendly, and professional team dedicated to creating unforgettable guest experiences. The resort fosters a collaborative culture where employees are encouraged to develop their skills and grow within their careers. Surrounded by the natural beauty of the Maldives, team members enjoy an inspiring island setting, a supportive work environment, and opportunities to interact with a diverse and multicultural team.
How to Apply
If you are ready to advance your career in hospitality and secure a rewarding job in the Maldives, we invite you to apply by sending the following documents:
- Updated CV/Resume
- Cover letter highlighting relevant experience
- Copy of passport or ID
- Educational and work certificates
- Recent photograph
Application Email: careers@oblu-ailafushi.com
Please mention the position Communication Agent in the subject line. Only shortlisted candidates will be contacted.
