Italian Speaking Guest Relations Officer Job at The Residence Maldives Falhumaafushi

The Residence Maldives Falhumaafushi is a luxurious island retreat that seamlessly blends traditional Maldivian charm with modern elegance. Located in the serene Gaafu Alifu Atoll, the resort is surrounded by pristine white sand beaches, crystal-clear turquoise waters, and vibrant coral reefs, offering guests an unforgettable tropical escape.

The resort features world-class dining, indulgent spa experiences, and a range of recreational activities tailored to both families and couples. With its emphasis on personalized service and attention to detail, The Residence Maldives ensures each guest enjoys a memorable and immersive Maldivian experience.

For team members, The Residence Maldives provides a professional yet welcoming environment, where creativity, growth, and collaboration are encouraged. Working here means being part of a dynamic community while contributing to a truly exceptional guest experience.

Job Title and Description

Position: Guest Relations Officer (Italian Speaking)
Location: The Residence Maldives Falhumaafushi, Gaafu Alifu Atoll

The Residence Maldives Falhumaafushi is seeking a professional, proactive, and service-oriented Guest Relations Officer (Italian Speaking) to join our dedicated team. This role is perfect for hospitality professionals who are passionate about delivering exceptional guest experiences and fostering a welcoming environment for our Italian-speaking clientele.

As a Guest Relations Officer, you will serve as the primary point of contact for guests, ensuring that every interaction reflects the high standards of The Residence Maldives. The ideal candidate will possess strong communication skills, cultural awareness, and the ability to manage guest needs efficiently and effectively.

If you thrive in a collaborative yet autonomous work environment and have a passion for hospitality, this luxury resort job in the Maldives is an excellent opportunity to advance your career.

Key Responsibilities

As a Guest Relations Officer (Italian Speaking) at The Residence Maldives, your responsibilities will include:

• Welcoming and assisting Italian-speaking guests upon arrival, ensuring a smooth check-in experience.
• Providing exceptional guest service, responding promptly to inquiries, requests, and concerns.
• Maintaining detailed knowledge of resort facilities, services, and activities to provide accurate information.
• Handling guest complaints with professionalism, empathy, and efficiency to ensure satisfaction.
• Collaborating with other departments to enhance the overall guest experience.
• Monitoring guest feedback and providing recommendations for service improvements.
• Maintaining records of guest interactions and ensuring confidentiality and data protection.

Qualifications and Skills Required

To succeed in this role, you should possess the following qualifications and skills:

• Fluency in Italian and English (spoken and written).
• Previous experience in hospitality or guest relations is preferred.
• Physically fit and able to perform duties efficiently.
• Exceptional customer service and interpersonal skills.
• Strong communication skills, professionalism, and a results-driven approach.
• Flexible, proactive, self-motivated, and an excellent team player.
• Ability to work autonomously while maintaining a collaborative mindset.

About the Work Environment

Working at The Residence Maldives Falhumaafushi means being part of a sophisticated, multicultural team committed to excellence in hospitality. The resort fosters a professional yet friendly environment where creativity and innovation are encouraged.

You will enjoy the breathtaking surroundings of Gaafu Alifu Atoll, from serene beaches and turquoise lagoons to vibrant marine life. Team members benefit from a close-knit island community, opportunities for career development, and the chance to work in one of the Maldives’ most prestigious luxury resorts.

The Residence Maldives values a culture of respect, collaboration, and continuous learning, making it an ideal destination for those seeking long-term resort careers in the Maldives.

How to Apply

If you are ready to join The Residence Maldives Falhumaafushi and deliver exceptional guest experiences, we want to hear from you.

Application Email: hrmaldives@theresidence.com

Required Documents:

• Updated CV/Resume
• Recent photograph
• Copies of relevant certifications and references

Note: Only shortlisted candidates will be notified.

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